Conditions applicable to all bookings
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
To make a booking, you must complete the booking confirmation pages on our website. To confirm your reservation, you must pay the appropriate deposit (or full payment if booking within 12 weeks of departure), plus insurance premium if required as stated on the booking confirmation pages. Payment can be made using our online payment system. If we are unable to accept your booking or there is any reason why we are unable to process your booking we shall return your payment immediately. We will issue a confirmation invoice once all documents & payments have been made. A binding agreement will only come into existence between you and us when we issue and dispatch a confirmation invoice to the party leader. Until then we shall be under no liability to you whatsoever. Please note we accept no liability for any item/arrangement not confirmed on our invoice. If any documents are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately.
The balance of the holiday price must be paid 12 weeks prior to departure or at the time of booking if within 12 weeks. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 2 below will become payable.
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
If you or a member of your party needs to cancel your confirmed arrangements, the party leader must immediately advise us in writing by recorded delivery, registered post or e-mail. Your notice of cancellation will take effect when it is received at our offices. As we incur costs from the time we confirm your booking, we will levy the following cancellation charges:- 84 days or more loss of deposit
Between 83 days and 57 days 40% charge
Between 56 days and 36 days 60% charge
Between 35 days and 29 days 70% charge
Between 28 days and 22 days 80% charge
Between 21 days and 15 days 90% charge
Between 14 days and departure date 100% charge
If, after the Company has dispatched written confirmation of your booking, you wish to alter any of the arrangements made, the Company will do its best to accommodate your wishes and a charge of £40.00 per person will be made. In addition, if you have booked and wish to add an extra person on then there will be an additional administration fee of £40.00 per person per week, which is non-refundable.
We reserve the right to alter the prices of any of the holidays shown on our website. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. The current total price of your holiday will be detailed on completion of the booking confirmation pages.
All information in this website and our brochure has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times and may have closed.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of the holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We may provide information on providers of such excursions, but we are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
B. EuroStretcher Programme
Any services, facilities, excursions or similar you choose to book and pay for whilst you are on holiday using the EuroStretcher programme are not part of the holiday provided by us. Payment is to the company providing the service, and your contract will be with them. We may provide information on such providers and you may gain extra benefit from using the scheme, but we are not responsible for the provision of the services.
C. Resort Facilities
Some resort facilities, such as shops, bars, restaurants, communal pools, water sports and water parks for example, may not operate at all times. We have no control over opening times and dates and accept no liability should any such facility be closed at any point during your stay.
From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will notify you as soon as possible if we think that said works will affect your holiday.
Any verbal notification must be confirmed in writing as soon as possible.
Compensation payments will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. It is not acceptable to make a serious complaint after you have come home.
We reserve the right in our absolute discretion to terminate your holiday or any holiday services if your behaviour is likely, to cause distress, damage, annoyance or danger to any third party, or their property.
Special needs and requirements
If you have a disability and need specific answers to specific questions, then you must ensure that this has been put in writing to us and that we have included these details on your final confirmation / invoice. We are unable to take any responsibility for the lack of suitable facilities without knowing your requirements.
If you wish to make a special request, you must do so prior to completing the booking confirmation pages or within a reasonable amount of time thereafter. We will try to make these special requests happen however we cannot be held liable if they do not.
Sea View Breaks will not supply any personal client information to any third party excepting that which is required by a supplier to process your booking.
It is the client’s responsibility to ensure that all their travel documentation (such as flight tickets, car hire vouchers, insurance policy documents, directions to your apartment etc) are in order. Please check them carefully.
(a) Accidental Damage Waiver (ADW) We will charge £100 to secure the holiday, if no damages have been made to the property then this will be transferred straight back to your account within 1 week from the final day of the booking
All the names of those persons staying at the villa overnight during the villa rental period must be given to the Company in the UK before departure and those names must match those included on the final confirmation invoice. The number of people staying at the villa must not exceed the maximum number as shown in our website. . Sub-letting, sharing, assignment or reselling is not permitted. Additionally should any activity or large gathering of people other than those noted on our invoice take place (e.g. party, wedding reception) we must be informed about it at the time of booking. You may be charged an extra cost for cleaning / maid service and a further refundable security deposit may apply. Our apartments is let for holiday purposes only and commercial activities may only be carried out with our prior knowledge and or written approval on our invoice.
Because we begin planning the arrangements we offer many months in advance, we must reserve the right to make changes to and correct errors in holiday details both before and after bookings have been confirmed. We must also reserve the right to cancel confirmed bookings. However, we promise we will only cancel your confirmed booking 12 weeks or less before departure where you have failed to make full payment on time or as a result of circumstances outside our control/”force majeure” as or in other unique circumstances which are also beyond our control
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected; (b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or (c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or (d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(a) loss of and/or damage to any luggage or personal possessions and money,
The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death
The maximum amount we will have to pay you in respect of these claims is the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves strictly in accordance with the complaints procedure set out in these conditions.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.
We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.
Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the apartment or in the resort. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim with your insurance company.
We have a duty to select the suppliers of your arrangements with reasonable skill and care. We have no liability to you for the actual provision of the arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. We also have no liability in the following situations:
(i) where the arrangements cannot be provided as booked due to ‘force majeure’ /circumstances beyond our control.
(ii) where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
(iii) where you incur any loss or damage that relates to any business activity.
(iv) where any loss or damage relates to any services which do not form part of our contract with you.
We limit the maximum amount we may have to pay you for any claims you may make against us. For all claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements.
We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in the apartment, but shall use our best endeavours to arrange prompt repairs where possible.
Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort.
In the event that you should lose any items of value whilst on holiday, through theft or otherwise, you must report the facts immediately to the local police and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim with your insurance company.